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Frequently Asked Questions (FAQs)

Account and Profile
  • Can I customise the application?
  • Can I use one BPA account on multiple phones?
  • How do I remove an wrong account that I accidentally created?
  • How do I update my personal information? / How do I update my profile?
  • How to add or invite someone who is a non-BPA user?
  • How to add, delete friend (BPA user)?
  • How to reset my password?
  • I cannot log in after downloading BPA. What do I need to do?
  • Is it free to send messages?
  • Is my personal data safe?
  • What do I do if I forgot my email address?
  • What does “Reset Password Failure” mean?
  • Why are my tickets missing or they look different?
  • Why does my profile look different from what I remembered?
  • Will any of my colleagues have access to my profile?
Badges
  • How do I earn my badges faster?
  • What are the available badges?
  • What do the badges mean?
  • Why do i earn a badge?
Concierge
  • How do I find vendor products using photos with the Concierge function?
Feedback
  • I think I’ve found a bug. How do I notify you?
Inquiry
  • How do I download and sign-up for BPA?
  • Which plan is most suitable for our organisation?
Messenger
  • How to read messages in messenger?
  • How to send messages with messenger?
  • Why can’t I send pictures or video over the messenger?
Security
  • Good account security practices
  • Is my account secure?
  • What to do if I cannot find the verification email?
Shop
  • Can I sell even if I am not registered as a vendor?
  • How to explore other products carried by the vendor?
  • How to find the vendor’s product I want in Shop?
  • What can i do if i cannot find a vendor?
Subscription
  • How will the plans be charged?
  • What are the available subscription frequencies?
  • What is the difference between an Individual subscription and Organisation subscription?
  • Will the plans be charged automatically?
System
  • “Session Expired”, what does it mean?
  • How to add, edit, delete a facility?
  • How to add, edit, delete a product? (For Vendor)
  • How to add, edit, delete a unit?
  • How to add, edit, delete a vendor company? (For Vendor)
  • How to add, edit, delete users?
  • How to add, edit, delete users? (For Vendor)
  • How to check, who are the users/members under my facilities?
  • How to check, who are the users/members under my Vendor Company?
  • How to log in and log out?
  • How to update BPA?
  • Is BPA available in other languages?
  • Supported operating systems for BPA
  • What do I do in an event where the app crash/lagged?
  • What role should I assign to my members in the facility?
  • Why are the features or images on my mobile are different from FAQs or user guide?
  • Why BPA is not working or not able to log out?
  • Why can’t I receive any notification?
  • Why do I have to verify my email address?
  • Why I did not receive any mobile notifications?
Ticket
  • As a vendor, why can’t I raise a ticket on behalf of the user in that facility? / Why only users of that facility can raise tickets?
  • As the facility owner how do I check on my members’ tickets status?
  • Assigning a task within my Facility, how is the ticketing flow like?
  • Can I cancel tickets on my own?
  • How do I check on the status on the raised ticket?
  • How do I edit a ticket after submission?
  • How do I re-assign tickets?
  • How to accept / decline / respond to the ticket raised by Customer? (for Vendor)
  • How to allow view for HQ?
  • How to approve the ticket raised by my team? (for User Approver)
  • How to approve the ticket? (for Vendor Approver)
  • How to create a ticket using Shop?
  • How to create a ticket?
  • How to create, edit, delete a post?
  • How to create, edit, delete an event?
  • How to edit a saved draft and submit a ticket?
  • How to raise a the ticket to my team?
  • How to retrieve or search for ticket?
  • How to save my ticket as draft?
  • How to tag my workers?
  • How to upload quotation/ invoice? (For Vendor)
  • How to use sort and filter the tickets?
  • I am not able to respond to the Ticket from Home Feeds.
  • Is it possible to change or edit tickets while it is raised?
  • Issuing a Ticket to Vendor, how is the ticketing flow like?
  • Responding a ticket to Customer, how is the ticketing flow like? (for Vendor)
  • What is a ticket?

Resources

Information Sheet
  • Communication
  • Competency
  • Concierge
  • Historian Records
  • Project Management
  • Quick Start
  • Ticketing
  • Vendors & Contractors
Media
  • BPA Introduction
Policies
  • Privacy Policy
  • Terms of Service

User roles and access levels

  • Facility Management Team
  • Owner Residents
  • Supplier Vendor
  • Home
  • BPA Hub
  • Resources

Resources

Information Sheet
  • Communication
  • Competency
  • Concierge
  • Historian Records
  • Project Management
  • Quick Start
  • Ticketing
  • Vendors & Contractors
Media
  • BPA Introduction
Policies
  • Privacy Policy
  • Terms of Service
Copyright ©️ 2021 BPA Building Performance Alliance
A Quality APP by Wolin Ventures Pte Ltd
Contact us at support@bpa.sg