Frequently Asked Questions (FAQs)

Badges

Concierge

Feedback

Inquiry

Messenger

Security

Shop

Subscription

How will the plans be charged?
What are the available subscription frequencies?
What is the difference between an Individual subscription and Organisation subscription?
Will the plans be charged automatically?

System

“Session Expired”, what does it mean?
How to add, edit, delete a facility?
How to add, edit, delete a product? (For Vendor)
How to add, edit, delete a unit?
How to add, edit, delete a vendor company? (For Vendor)
How to add, edit, delete users?
How to add, edit, delete users? (For Vendor)
How to check, who are the users/members under my facilities?
How to check, who are the users/members under my Vendor Company?
How to log in and log out?
How to update BPA?
Is BPA available in other languages?
Supported operating systems for BPA
What do I do in an event where the app crash/lagged?
What role should I assign to my members in the facility?
Why are the features or images on my mobile are different from FAQs or user guide?
Why BPA is not working or not able to log out?
Why can’t I receive any notification?
Why do I have to verify my email address?
Why I did not receive any mobile notifications?

Ticket

As a vendor, why can’t I raise a ticket on behalf of the user in that facility? / Why only users of that facility can raise tickets?
As the facility owner how do I check on my members’ tickets status?
Assigning a task within my Facility, how is the ticketing flow like?
Can I cancel tickets on my own?
How do I check on the status on the raised ticket?
How do I edit a ticket after submission?
How do I re-assign tickets?
How to accept / decline / respond to the ticket raised by Customer? (for Vendor)
How to allow view for HQ?
How to approve the ticket raised by my team? (for User Approver)
How to approve the ticket? (for Vendor Approver)
How to create a ticket using Shop?
How to create a ticket?
How to create, edit, delete a post?
How to create, edit, delete an event?
How to edit a saved draft and submit a ticket?
How to raise a the ticket to my team?
How to retrieve or search for ticket?
How to save my ticket as draft?
How to tag my workers?
How to upload quotation/ invoice? (For Vendor)
How to use sort and filter the tickets?
I am not able to respond to the Ticket from Home Feeds.
Is it possible to change or edit tickets while it is raised?
Issuing a Ticket to Vendor, how is the ticketing flow like?
Responding a ticket to Customer, how is the ticketing flow like? (for Vendor)
What is a ticket?