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Frequently Asked Questions (FAQs)

Account and Profile

Can I customise the application?
Can I use one BPA account on multiple phones?
How do I remove an wrong account that I accidentally created?
How do I update my personal information? / How do I update my profile?
How to add or invite someone who is a non-BPA user?
How to add, delete friend (BPA user)?
How to reset my password?
I cannot log in after downloading BPA. What do I need to do?
Is it free to send messages?
Is my personal data safe?
What do I do if I forgot my email address?
What does “Reset Password Failure” mean?
Why are my tickets missing or they look different?
Why does my profile look different from what I remembered?
Will any of my colleagues have access to my profile?

Badges

How do I earn my badges faster?
What are the available badges?
What do the badges mean?
Why do i earn a badge?

Concierge

How do I find vendor products using photos with the Concierge function?

Feedback

I think I’ve found a bug. How do I notify you?

Inquiry

How do I download and sign-up for BPA?
Which plan is most suitable for our organisation?

Messenger

How to read messages in messenger?
How to send messages with messenger?
Why can’t I send pictures or video over the messenger?

Security

Good account security practices
Is my account secure?
What to do if I cannot find the verification email?

Shop

Can I sell even if I am not registered as a vendor?
How to explore other products carried by the vendor?
How to find the vendor’s product I want in Shop?
What can i do if i cannot find a vendor?

Subscription

How will the plans be charged?
What are the available subscription frequencies?
What is the difference between an Individual subscription and Organisation subscription?
Will the plans be charged automatically?

System

“Session Expired”, what does it mean?
How to add, edit, delete a facility?
How to add, edit, delete a product? (For Vendor)
How to add, edit, delete a unit?
How to add, edit, delete a vendor company? (For Vendor)
How to add, edit, delete users?
How to add, edit, delete users? (For Vendor)
How to check, who are the users/members under my facilities?
How to check, who are the users/members under my Vendor Company?
How to log in and log out?
How to update BPA?
Is BPA available in other languages?
Supported operating systems for BPA
What do I do in an event where the app crash/lagged?
What role should I assign to my members in the facility?
Why are the features or images on my mobile are different from FAQs or user guide?
Why BPA is not working or not able to log out?
Why can’t I receive any notification?
Why do I have to verify my email address?
Why I did not receive any mobile notifications?

Ticket

As a vendor, why can’t I raise a ticket on behalf of the user in that facility? / Why only users of that facility can raise tickets?
As the facility owner how do I check on my members’ tickets status?
Assigning a task within my Facility, how is the ticketing flow like?
Can I cancel tickets on my own?
How do I check on the status on the raised ticket?
How do I edit a ticket after submission?
How do I re-assign tickets?
How to accept / decline / respond to the ticket raised by Customer? (for Vendor)
How to allow view for HQ?
How to approve the ticket raised by my team? (for User Approver)
How to approve the ticket? (for Vendor Approver)
How to create a ticket using Shop?
How to create a ticket?
How to create, edit, delete a post?
How to create, edit, delete an event?
How to edit a saved draft and submit a ticket?
How to raise a the ticket to my team?
How to retrieve or search for ticket?
How to save my ticket as draft?
How to tag my workers?
How to upload quotation/ invoice? (For Vendor)
How to use sort and filter the tickets?
I am not able to respond to the Ticket from Home Feeds.
Is it possible to change or edit tickets while it is raised?
Issuing a Ticket to Vendor, how is the ticketing flow like?
Responding a ticket to Customer, how is the ticketing flow like? (for Vendor)
What is a ticket?

Resources

Information Sheet

Communication
Competency
Concierge
Historian Records
Project Management
Quick Start
Ticketing
Vendors & Contractors

Media

BPA Introduction

Policies

Privacy Policy
Terms of Service

User roles and access levels

Facility Management Team
Owner Residents
Supplier Vendor

Home
BPA Hub
Frequently Asked Questions (FAQs)
Account and Profile
What do I do if I forgot my email address?

What do I do if I forgot my email address?

Please email us at support@bpa.sg, and we will recover your account after verification.

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Updated on April 27, 2021

What does “Reset Password Failure” mean?How to reset my password?

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